Privacy policy for avoryxentil.com

How we manage your data and privacy for each consultation

Introduction to privacy practices

Your privacy is important to us. We aim to handle your data securely, respecting all Australian laws and ensuring you know how your information is used—always transparently.

This policy explains how we collect, use, and safeguard the information you provide when you interact with avoryxentil.com, including your rights as a user.

What we collect and why

We only collect data necessary for efficient communication, session bookings, and service improvement. All information is gathered lawfully and transparently.

Direct information you provide

  • • Contact details such as name and email
  • • Details for session bookings
  • • Feedback provided to our team
  • • Content from communication via our forms
  • • Additional notes you choose to share

Automatically collected information

  • • Browser type and device identifiers
  • • Visit records including date and time
  • • General usage analytics and clicks
  • • Session duration and visited sections
  • • Cookie preferences and consent

How your data is used

We use your data to improve our services, respond to communications, support session delivery, perform analytics, and meet legal obligations.

  • • Scheduling advisory sessions
  • • Responding to questions
  • • Improving our services and website
  • • Analytics for user experience
  • • Compiling usage statistics
  • • Meeting regulatory requirements
  • • Contacting you about requests

Our promise: Your personal data is safeguarded with robust measures, shared only with essential providers or as legally required. We never sell your details to third parties.

Data sharing and third parties

Information is shared solely for delivering our service or as part of legal requirements. All third parties comply with data protection law.

Service providers we trust

Where necessary, providers help process bookings, communications, and emails. Their access is limited and strictly controlled.

Legal compliance and obligations

If compelled by law or regulation, we may provide information to authorities. All sharing is performed in accordance with Australian law.

Anonymous usage statistics

We may compile anonymous data for analytics or reporting purposes, helping to improve our services responsibly.

Your rights regarding your data

You have rights to access, correct, limit, or delete your personal data. Please contact us to exercise any right or if you have questions about your information.

  • • Request details about your stored information
  • • Ask for updates to incorrect data
  • • Request removal of your information
  • • Receive a copy in machine format
  • • Object to certain processing uses
  • • Limit how we use your data

To exercise any of the rights described above, email us and we will respond within required timeframes.

How we protect your information

We implement robust measures, both technical and organisational, to secure your data against loss, alteration, or unauthorised access.

Technical security

  • • Encryption of stored data and backups
  • • Regular server and software updates
  • • Firewall use and access restriction
  • • Automated vulnerability scans

Organisational controls

  • • Staff confidentiality agreements
  • • Access only on a need-to-know basis
  • • Ongoing privacy training for staff
  • • Internal audits of data practices

Data retention policy

Information is stored only as long as necessary to fulfil its purpose or meet legal obligations, then deleted or anonymised.

  • • Kept for client account duration
  • • Stored as long as reasonably needed
  • • Held for records and compliance
  • • Processed per tax requirements
  • • Retained by lawful consent limits

After the retention period, we remove or anonymise all data safely and securely.

Transfers outside Australia

If data leaves Australia, we ensure all third parties meet equivalent standards and protections.

  • • Australian-equivalent privacy commitments
  • • Data encrypted during transit
  • • Binding corporate requirements on handling
  • • Ongoing assessments for compliance

Use of cookies

Cookies are used for website efficiency, analytics, and preference management. You may review or manage settings at any time via our provided tools.

Types of cookies used

  • • Essential for security and basic site features
  • • Help measure website activity trends
  • • Support your settings and session recall
  • • Enable forms and interactive tools

Adjust your cookie preferences at any time through our cookie banner or browser settings.

Updates to this policy

We update this policy as needed. Changes are made available for your review on avoryxentil.com.

  • • Banner notifications of updates
  • • Clear changes shown at the top
  • • Direct communication for significant changes
  • • Archive of previous versions kept

Please check our website regularly to view the latest privacy terms.

How to reach us about privacy

For privacy questions or data requests, contact our team directly anytime.

Avoryxentil

570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia

Phone: +61 7 0399 4148

Email: content@avoryxentil.com

Policy last updated: November 21, 2025

Policy takes effect: November 21, 2025